Contact ColorTokens Support

The following topics list the causes and solutions to some of the issues you may encounter with the Xshield agent - installation issues, enrollment issues, and reachability issues. If you face issues that are not listed in these topics or if the solutions in the topics did not help you fix the issue, email us at customer.support@colortokens.com with the details of the issue.

We recommend that you collect the logs from the asset using the Logcollect utility and include the logs in your email to help us get back to you sooner.

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